Refund & Cancellation Policy

1. Overview

At Awiskar Lab, we are committed to delivering high-quality programs and services. We understand that sometimes plans change, and we have designed this Refund and Cancellation Policy to be fair and transparent for all our participants.

2. Types of Programs Covered

This policy applies to all Awiskar Lab offerings, including but not limited to:

• Workshops and Seminars
• Training Programs and Courses
• Conferences and Networking Events
• Research Programs
• Consultation Services
• Internship Programs
• Startup Programs and Incubation Services

3. Cancellation Policy

3.1 Participant-Initiated Cancellations

If you need to cancel your registration for a program, the following refund schedule applies based on the time of cancellation:

Cancellation Time	Refund Amount	Processing Fee
30+ days before program start	90% of registration fee	10% administrative fee
15-29 days before program start	50% of registration fee	50% deduction
7-14 days before program start	25% of registration fee	75% deduction
Less than 7 days before program start	No refund	100% deduction
After program has started	No refund	No refund available

3.2 How to Cancel

To cancel your registration, please send an email to refunds@awiskarlab.com with:

• Your full name
• Program name and date
• Registration ID (if available)
• Reason for cancellation (optional)

Cancellation requests will be processed within 7-10 business days. The effective date of cancellation is the date we receive your written cancellation request.

4. Refund Policy

4.1 Eligible Refunds

Refunds are processed according to the cancellation schedule above. Refunds will be issued using the same payment method used for the original transaction. Please allow 7-14 business days for the refund to reflect in your account.

4.2 Non-Refundable Items

The following items are non-refundable:

• Administrative fees and processing charges
• Payment gateway transaction fees
• Materials and resources already provided to participants
• Certificate generation and delivery fees
• Registration for free events (no fee to refund)

5. Awiskar Lab-Initiated Cancellations

In the rare event that we need to cancel or reschedule a program due to unforeseen circumstances (including but not limited to low enrollment, instructor unavailability, venue issues, or force majeure events), you will have the following options:

• Full Refund: 100% of registration fee refunded to you
• Transfer: Transfer your registration to a future session of the same program
• Credit: Receive a credit voucher for the full amount, valid for 12 months for any Awiskar Lab program

We will notify you as soon as possible of any cancellation or rescheduling.

6. Rescheduling Policy

6.1 Participant-Initiated Rescheduling

If you wish to reschedule to a different session of the same program:

• Requests made 14+ days before the original program: No fee, subject to seat availability
• Requests made 7-13 days before: ₹500 rescheduling fee applies
• Requests made less than 7 days before: Not permitted (treated as cancellation)

Rescheduling is subject to availability in the desired session and can only be done once per registration.

6.2 Program Transfer

You may transfer your registration to another person at no additional cost. Please notify us at least 3 business days before the program start date with the new participant's details.

7. Special Circumstances

7.1 Medical Emergencies

In case of a medical emergency that prevents you from attending a program, we may consider exceptions to our standard policy. Please provide appropriate documentation (doctor's certificate, hospital admission papers, etc.) and we will review your case individually.

7.2 Visa or Travel Issues

For programs requiring travel, if you are unable to attend due to visa denial or travel restrictions, we may offer:

• Deferral to a future session (if applicable)
• Credit voucher (less non-refundable expenses already incurred)
• Partial refund based on timing of notification

8. Payment Plans and Installments

If you have registered using a payment plan or installment option:

• Cancellation before completing all payments: You are still responsible for any non-refundable portions already incurred
• Outstanding payments must be settled according to the agreed schedule, regardless of attendance
• Refunds (if applicable) will be calculated based on total program fees, not just payments made

9. Group Registrations

For group registrations (5+ participants), separate cancellation terms may apply. Please refer to your group registration agreement or contact our team for details. Standard policy applies unless otherwise specified in writing.

10. Corporate and Institutional Clients

For corporate or institutional registrations, the cancellation policy outlined in your specific agreement takes precedence. If no specific agreement exists, this standard policy applies.

11. Process for Refund Requests

To request a refund, please follow these steps:

1. Email refunds@awiskarlab.com with your registration details
2. Include the reason for cancellation/refund request
3. Attach any supporting documentation (if applicable)
4. Wait for confirmation of receipt (within 2 business days)
5. Our team will process eligible refunds within 7-10 business days

12. Disputes and Chargebacks

If you have any concerns about a charge on your account, please contact us first before initiating a chargeback. We are committed to resolving any issues amicably. Unauthorized chargebacks may result in:

• Permanent suspension of your account
• Ineligibility for future programs
• Legal action to recover the disputed amount plus associated fees

13. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the revised policy.

14. Contact Information

For any questions regarding refunds, cancellations, or this policy, please contact us:

• Email: contact@awiskarlab.com
• Phone: +91-8088698075
• Hours: Monday-Friday, 10:00 AM - 6:00 PM IST